Refund & Return Policy

1. 30-day return window

You can ask for a return within 30 days of the delivery date shown in your tracking.

To qualify for a change-of-mind return, the item must be:

• Unused. No signs of wear, use, or skin contact.
• In its original packaging, with all parts, cables, straps, and manuals included.
• In the same condition you received it.

Hygiene exception

This product is worn directly on the skin. For hygiene reasons, we cannot accept used items as change-of-mind returns. This does not affect your rights if the item is defective. See Section 3.

2. Change-of-mind returns (you no longer want the item)

1. Email support@smallshiftgoods.com with your order number and the reason for the return.
2. We will confirm whether the return qualifies and send you return instructions.
3. Change-of-mind returns must be approved first. Once we approve your return, we will email you the return instructions and the return address. Ship the item only to the address we send you. Please do not send items to any other address, including the address on the shipping label or packaging. Returns sent to an address we did not give you cannot be refunded.
4. You pay the return shipping. We recommend a trackable service, because we cannot refund a return that never reaches us. Original shipping charges (if any) are not refundable.

Items returned without contacting us first, or items that arrive used or incomplete, may be refused or sent back to you at your cost.

3. Defective, damaged, or wrong items

If your item arrives damaged, stops working under normal use, or is not what you ordered:

1. Email support@smallshiftgoods.com within 30 days of delivery. Include your order number, a short description of the problem, and photos or a short video showing it.
2. We will offer a free replacement or a full refund, whichever you prefer, subject to stock.
3. You will not pay any return shipping for defective, damaged, or wrong items. In many cases we will not need the item back at all. If we do, we will provide a prepaid return label.

4. Orders that did not arrive

• No tracking movement / not delivered. If your order has not been delivered within 15 business days of shipping, or tracking has not updated for 7 business days, email us. We will open a trace with the carrier and, if the package is lost, send a replacement or issue a full refund.
• Marked "delivered" but not received. Please check with neighbors, your building's mailroom, and around your property, and wait 2 business days (carriers sometimes mark packages delivered early). If it still has not turned up, email us within 14 days of the delivery date shown in tracking. We will file a claim with the carrier and work with you on a replacement or refund.
• Wrong address. If a package is returned or lost because the shipping address entered at checkout was incorrect or incomplete, we can reship it once the package comes back to us. You may need to pay the reshipping cost.

See our Shipping Policy for more detail.

5. Refunds

• After we receive and inspect your return (or approve a defect, damage, or non-delivery claim), we will email you to confirm the refund.
• Refunds go back to your original payment method. Please allow 5–10 business days after approval for the money to appear. Your bank or card issuer may take a little longer to post it.
• We do not offer refunds as store credit unless you ask for it.

6. Bundles

If you bought a multi-device bundle (for example, "Both Knees"), you may return part of it under the rules above. The refund will be the price you paid minus the price of the items you keep, based on the single-item price at the time of your order.

7. Cancellations

You can cancel an order free of charge before it ships. Email support@smallshiftgoods.com as soon as possible. Orders usually ship within 1–3 business days. Once an order has shipped, it can no longer be cancelled and the return rules above apply.

8. Exchanges

We do not offer direct exchanges. If you want a different option, return the item under this policy and place a new order. Defective items are replaced as described in Section 3.

9. Your legal rights

This policy does not limit any rights you have under applicable consumer protection law.

Contact

Small Shift Goods

Email: support@smallshiftgoods.com

For change-of-mind returns, contact us first to receive return instructions and the return address.